A finite, factual topic that hands over easy marks — five plans and the boundaries between them. Six questions with the reasoning attached, 2026 edition.
Here are 6 typical AWS Support plan questions in the exam's own style — free, with the answer explained, no sign-up.
Straight to the 6 free questions ↓Support plans are one of the cheapest topics on the CLF-C02 to master. There are five of them, the differences are factual rather than conceptual, and the exam tests the same boundaries every time. Learn the ladder once and you collect marks in the smallest domain with almost no effort.
Each plan includes everything below it and adds something:
Three lines carry most questions:
Enterprise satisfies nearly every requirement, which makes it a tempting answer — and usually the wrong one. The questions typically ask for the lowest plan that meets a need, and the plan that qualifies is very often Business: it already has 24/7 support and the full Trusted Advisor checks. Read the requirement, then pick the cheapest tier that covers it. That single habit turns support-plan questions into free marks.
Answer each one before opening the explanation, then read past the correct letter to why the other three fail. The distractors are always the neighbouring plans — a tier too low to meet the need, or Enterprise offered where Business is enough. Placing a requirement on the right rung of the ladder is the whole skill here, and the reasoning below drills exactly that.
Which AWS Support plan is included for every AWS customer at no additional charge?
Basic Support comes with every account at no cost — it covers account and billing questions, documentation, whitepapers, support forums and a core set of Trusted Advisor checks. Why not the others: Developer, Business and Enterprise are all paid plans that add technical case support and more. Basic is the free floor everyone starts on.
A company runs a production workload and needs 24/7 access to technical support by phone, chat and email. What is the lowest plan that provides this?
Business Support is the entry point for 24/7 technical support across phone, chat and email — the right level for production. Why not the others: Basic has no technical case support at all, and Developer offers only business-hours email guidance for non-production use. Enterprise would also provide it, but the question asks for the *lowest* plan that meets the need, and that is Business.
Which support plan includes a designated Technical Account Manager (TAM)?
A designated Technical Account Manager — a named person who knows your environment — comes with Enterprise Support. Why not the others: Business and below do not include a designated TAM (Enterprise On-Ramp offers a pool of TAMs, not a designated one). Developer and Basic are well below that tier. 'Designated TAM' is a reliable Enterprise signal on the exam.
A developer wants technical guidance by email during business hours while experimenting in a non-production environment, at the lowest paid tier. Which plan fits?
Developer Support is the entry paid tier: business-hours email access to a Cloud Support Associate, aimed at testing and non-production work. Why not the others: Basic includes no technical case support. Business and Enterprise both provide far more — 24/7 support and beyond — which is more than a non-production experiment needs and more than the 'lowest paid tier' asked for.
From which support plan does the full set of AWS Trusted Advisor checks become available?
The full set of Trusted Advisor checks unlocks at Business Support (and remains available at Enterprise). Why not the others: Basic and Developer include only a core subset of checks. And it is not exclusive to Enterprise — Business already provides the complete checks, which is exactly the kind of 'you don't need the top tier' point the exam likes to test.
A company needs 24/7 technical support and the full set of Trusted Advisor checks, at the lowest possible cost. Which plan should it choose?
Business Support already provides 24/7 technical support and the full Trusted Advisor checks, so it meets the requirement at the lowest cost. Why not the others: Enterprise meets it too but costs far more, and adds a TAM and faster response the question never asked for. Developer and Basic fall short of 24/7 support. The exam repeatedly offers Enterprise as a trap when Business is the cheapest plan that qualifies.
That is exactly how every question in the course works — answer, explanation, why-not. The real set continues in the practice player: 10 free questions, no sign-up.
Continue with the 10 free questions →The exam does not test whether you recognise a term — it tests whether you can rule out three plausible answers under time pressure. That is what the explanations above are for, and there are 390 more questions built exactly like them.
Collecting questions yourself
Practising with a system
Straight into the player. No account, no email.
Updated for CLF-C02 (July 2026). The sample questions above are our own work in the style of the exam — not real exam items. The exam itself is set and marked by the certification body.